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Senior User Support and Training Officer

We are seeking to appoint a Senior User Support and Training Officer, covering a period of maternity leave. The post could suit an individual who is enthusiastic about quantitative research methods and training.

The Role and Duties

The post-holder will play a key role in the UK Data Service assisting users in locating, accessing and using appropriate datasets from the online Data Catalogue, ensuring access conditions are met, and providing advice on dataset content and analysis.

Duties of the post will mostly involve answering queries from researchers who access data from the UK Data Service holdings. For example, these could be to make recommendations to researchers on the most appropriate data sources for their work, helping those researchers to use our resource discovery and analysis tools, and facilitating access to sensitive sources of data in our Secure Lab environment. They will also work with other teams within the UK Data Archive where required to develop new resources based on our data holdings.

Qualifications and Skills

Applicants are required to hold both an undergraduate degree or equivalent (BA, BSc) and a postgraduate qualification (MA, MSc, PhD) in Social Science or another relevant discipline.

The ideal candidate will have the following experience:

  • handling large datasets, especially survey microdata
  • using social science statistical packages such as Stata, SPSS and R
  • familiarity with econometric methods and data linkage
  • excellent communication skills both written and spoken, for conveying information to a wide range of stakeholders
  • customer service knowledge and experience of supporting users
  • must demonstrate accuracy and attention to detail
  • have the ability to use their initiative in a role that covers a variety of duties

This post is part-time, working between 18 and 20.5 hours per week, with a working pattern to be agreed. It is fixed-term for 9 months in the first instance to cover a period of maternity leave for an existing member of staff.

Owing to the nature of the work in the UK Data Archive, applicants who are offered employment will be subject to a vetting procedure before the appointment is confirmed.

We particularly welcome applications from those from an ethnic minority as they are under-represented in the UK Data Archive.

Closing: Extended to 21 March 2018

Location: Colchester

Salary: £32,548 - £38,832 per annum (pro-rata)

Further detail: Senior User Support and Training Officer jobpack